Managed IT Service

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Contact us at the DIT & Telecoms  office nearest to you or submit a business inquiry online.

DIT & Telecoms really helped us achieve our System Integration goals. The network monitoring tool installed help ensure that our network connectivity is consistently stable.

Chinwe Andrew
Sales & Marketing, Alien Ltd.

In order to ensure optimal uptime of IT services and value creation, many organizations are now adopting the Managed IT service approach. With this approach, non-productive time and wastages in operations is eliminated to improve staff productivity, cost effectiveness and profitability. DIT & Telecoms has far reaching experience in helping organizations with the support and maintenance of their IT platforms as a Managed IT Service. At DIT & Telecoms, we Provide Tier-I & II end-user support (from Incident management, through Problem management to Change and Deployment management) using top rated IT Service Management tools. We also engage a centralized management of end-user devices using Microsoft End-Point management tools like SCCM, and N-able tools.

Range of industries

Travel and Aviation
Business Services
Consumer Products
Financial Services
Transport & Logistics

Features of our Managed IT Service

Our robust Managed IT Service solution will allow your organization to:

  • maintaining uniform standard laptop/desktop images
  • Leverage the use of Microsoft Endpoint Manager (formerly SCCM) to enable the management, deployment, and security of end-user devices and applications across your organization.
  • Secure and fast remote access to end-user devices to resolve technical issues across the organization using N-able tool
  • automated packaging and deployment of applications to end-user devices centrally from HQ
  • managing access and permissions for end-users centrally using Global Policy Object (GPO) in conjunction with Active Directory.
  • Repair, Servicing and Replacement of all parts and components necessary to return any faulty device or infrastructure to functional state, based on Break and fix.

Benefits of Managed IT service offering

Benefits of our Managed Service offering include:

  • Establish a single point of contact to all software, hardware, and other end-user devices vendors.
  • Minimized sunk operational costs like monthly salaries, benefits, insurance and other employee costs.
  • Ensures that OPEX costs are scalable and predictable as items like hardware breakdown, maintenance, and repair costs are calculated into the operational budget.
  • Allows Service level Agreements to drive the Managed Service relationship to ensure that services are delivered promptly, and at reasonable cost.
  • Reduce large capital expenditure and lower net IT cost related to consulting, licensing, training, and others.
  • Access to top-notch IT administrator with end-user device management and support skills.

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